Terms & Membership Agreement

1. This agreement

This Terms & Membership Agreement is a contract between you and MIXED PARTNERS DE LLC, which operates Haven. It applies when you create an account, use Haven, join a community, or subscribe to a paid community. It also applies to the Haven mobile app, Haven website, related coach and administrator tools, and any other services we provide that link to this agreement. If you do not accept it, do not use the service.

Our Privacy Policy explains how we handle your information and forms part of this agreement.

2. Who can join

You must be at least 16 to use Haven. If you are under the age of majority where you live, you may use Haven only with consent from a parent or legal guardian. If you create an account on behalf of an organization, you confirm that you are authorized to bind that organization.

3. Your account

• Give us accurate information when you sign up, and keep it current.
• Keep your login details to yourself. You are responsible for activity under your account.
• One account per person. Do not share, sell or transfer it.
• Tell us promptly if you think someone else has got into your account.

4. What Haven is, and what it is not

Haven is a general fitness, nutrition and wellbeing service. It builds training plans, sets nutrition targets, tracks what you log, and gives coaching guidance, some of it generated by artificial intelligence.

Haven does not provide medical, dietetic, psychological or other professional healthcare advice, diagnosis or treatment. Nothing in the app is a substitute for talking to a qualified professional. Never ignore or delay medical advice because of something the app told you.

Nutrition targets, calorie figures, macro splits and supplement suggestions are general estimates calculated from what you tell us. They are not a prescription and they are not tailored to any medical condition. If you are pregnant, have an eating disorder, a heart condition, diabetes, an injury, or any other medical condition, speak to your doctor before following anything the app suggests.

If you experience chest pain, dizziness, breathlessness or any other medical emergency, stop and get medical help. Do not use the app for it.

5. Physical activity and assumption of risk

Exercise carries an inherent risk of injury, and in rare cases serious injury or death. By using the service you accept that risk.

• Get medical clearance before starting a new programme if you have any doubt about your fitness to train.
• Warm up properly, use correct technique, and use loads you can control.
• Stop immediately if you feel pain, faint or unwell.
• You decide whether a prescribed session, load or exercise is appropriate for you on the day. You can always skip, swap or reduce it.

To the fullest extent the law allows, you release us from claims arising out of injury or loss suffered while following guidance from the service.

6. Free membership and paid communities

The core Haven experience is free. You can train, log, check in and use your Advisor without paying.

Communities are optional. A community is run by a coach, creator or brand, sets its own membership tiers and prices, and unlocks its own content and its own version of the paid features. Joining one is what makes your membership paid.

We can change what is included in the free tier. If a change removes something material from a tier you are paying for, we will tell you before it takes effect and you can cancel.

7. Subscriptions and billing

• Prices are shown before you pay and include or exclude tax as stated at checkout.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• You authorise us to charge your saved payment method for each renewal.
• If a payment fails we may retry it, and we may suspend access to the paid community until it clears.
• We can change the price of a subscription with at least 30 days' notice. The new price applies from your next renewal, and you can cancel before then.

Paid subscriptions are purchased through our external checkout or payment flow. We do not use Apple or Google in-app purchases for these subscriptions. Payment details are provided directly to our payment processor, and we receive only limited payment and subscription information needed to operate your account.

By submitting a payment, you confirm that you are authorized to use the selected payment method and authorize us or our payment processor to charge that payment method for the amounts shown at checkout, including recurring subscription charges where applicable.

Payments are handled by our payment processor. Their terms apply to the payment itself. We never store your full card details.

8. Trials

Where a community offers a free trial, the length is shown before you start. Unless you cancel before the trial ends, it converts to a paid subscription at the price shown and your payment method is charged. One trial per person per community.

9. Cancellation and refunds

You can cancel any subscription at any time from Settings. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.

If you cancel within 7 days of your first payment for a subscription, email us at hello@mixed.fitness and we will refund that first payment in full, unless your account has violated this agreement or the Community Rules. Outside that window, charges are non-refundable: cancelling stops the next renewal, but we do not refund the unused part of a period you have already paid for.

Nothing here removes a statutory right to cancel or to receive a refund that you have where you live.

10. Coaches, communities and brands

Haven is the platform. Programmes, videos, messages and other content published by a coach, creator or brand are theirs, and they are responsible for them.

• We do not pre-review or endorse everything a community publishes, but we may review, remove, restrict, or moderate community content where needed to operate the service, enforce this agreement, protect users, or comply with law.
• Any coaching relationship, including one-to-one coaching, is between you and that coach.
• We collect subscription payments on the community's behalf and pass on their agreed share.
• If a community closes or leaves the platform, we will tell you and stop billing you for it. Content that was exclusive to it may become unavailable.

Where a community reskins the app with its own name and branding, the service is still provided by us under this agreement.

11. Content you post

You keep ownership of everything you post: your photos, posts, comments, messages and logged data.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce and display that content, for the sole purpose of operating the service for you and showing it to the people you shared it with. The licence ends when you delete the content or your account, except for copies already shared with other members and copies retained in backups until they rotate out.

We do not use your progress photos, your body data or your Advisor conversations in marketing.

12. Community rules

You are responsible for making sure that anything you post or share through Haven does not violate the law, this agreement, another person's rights, or the rules of the community where you post it.

Do not use the service to:

• Harass, bully, threaten or abuse another member.
• Post content that is hateful, sexually explicit, violent or illegal.
• Promote eating disorders, extreme restriction, or unsafe use of drugs or supplements.
• Impersonate anyone, or misrepresent your qualifications as a coach.
• Share another member's private information or photos.
• Falsify results to win a challenge or climb a leaderboard.
• Scrape, reverse engineer, or resell any part of the service or its content.
• Interfere with the security or availability of the service.

Users can report posts, comments, messages, photos, profiles, or accounts that they believe violate these rules. We may review reported content, remove content, restrict access, suspend or close accounts, remove users from communities, or notify community owners or administrators where appropriate.

Community owners and authorized administrators may also moderate content within their own communities. If blocking or muting is not available for a specific community experience, users can report the issue to Haven support or to a community administrator for review.

If you believe content on Haven infringes your copyright or other rights, contact us at hello@mixed.fitness with enough information for us to identify the content and review the issue.

13. AI-generated content

Parts of the service are generated by artificial intelligence, including training plans, coaching messages, technique cues, nutrition estimates and recaps. AI output can be inaccurate, incomplete or inappropriate for your situation, even when it sounds confident.

Treat it as a suggestion to be checked, not an instruction to be followed. You remain responsible for what you do with it. Similar output may be generated for other members, so we make no claim that it is unique to you.

14. Our intellectual property

The Haven app, its software, design, brand and content are owned by us or our licensors. We grant you a personal, non-transferable, revocable licence to use the service for your own non-commercial use while your account is open. Everything not expressly granted is reserved.

15. Suspension and termination

You can close your account at any time from Settings. We can suspend or close your account if you break this agreement, if we are required to by law, or if we stop offering the service. Where it is reasonable to do so, we will give you notice and a chance to fix the problem first.

If we close your account without cause while you have paid for a period in advance, we will refund the unused part of that period.

16. Clinical Use Disclaimer

Haven is designed for fitness and wellness purposes only. Unless expressly implemented and operated by a licensed clinic or healthcare provider, Haven is not intended to diagnose, treat, cure, or prevent any disease and is not a medical device.

If Haven is used in connection with a clinic, healthcare provider, coach, or third-party organization, that organization is responsible for obtaining any required consents and complying with applicable health, medical, privacy, and professional regulations.

17. Disclaimers

The service is provided as is and as available. To the fullest extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose and non-infringement.

We do not promise any particular result. Strength, weight, body composition and health outcomes depend on many things outside our control. We do not promise the service will be uninterrupted, error-free, or that any figure it calculates is accurate.

18. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss, for lost profits, or for lost or corrupted data.

Our total liability arising out of this agreement is limited to the greater of the amount you paid us in the twelve months before the claim, or USD 100.

Nothing here excludes liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence, or for fraud.

19. Indemnity

You agree to cover our reasonable losses and legal costs arising from your breach of this agreement, your misuse of the service, or content you post that infringes someone else's rights.

20. Governing law and disputes

This agreement is governed by the law of the State of Texas, and the courts of the State of Texas have exclusive jurisdiction, unless the law where you live gives you the right to bring a claim locally.

Except for small-claims actions and disputes about intellectual property, you and MIXED PARTNERS DE LLC agree to resolve any dispute arising out of or relating to this agreement or the service by binding individual arbitration, rather than in court, administered by the American Arbitration Association under its Consumer Arbitration Rules.

There is no right or authority for any dispute to be brought, heard or arbitrated as a class, collective or representative action, and you agree not to participate in one against us. If this class-action waiver is found unenforceable, the rest of this arbitration clause falls away, but the rest of this agreement still stands.

You can opt out of this arbitration clause by emailing hello@mixed.fitness within 30 days of first accepting this agreement, stating clearly that you want to opt out. Opting out does not affect any other part of this agreement.

Before starting a formal claim, please contact us at hello@mixed.fitness so we can try to sort it out.

21. Changes to this agreement

We may update this agreement. If a change materially affects your rights, we will give you at least 30 days' notice in the app or by email. Continuing to use the service after the change takes effect means you accept the new version. If you do not accept it, cancel and close your account.

22. General

• This agreement and the Privacy Policy are the entire agreement between us about the service.
• If a clause is unenforceable, the rest still stands.
• Not enforcing a right straight away does not waive it.
• You may not transfer this agreement. We may transfer it to a company that takes over our business.
• Sections that by their nature should survive termination do survive it, including sections 5, 11, 14, 17, 18, 19 and 20.

23. Contact

MIXED PARTNERS DE LLC, 5240 N O'Connor Blvd Apt 166, Irving, TX 75039. Email hello@mixed.fitness.